COMPLAINT:-"Your e-mail said there's a new catalog issued, but your website still shows the old catalog." REPLY:-In some instances, especially if you're an AOL user, your internet software will temporarily store old website pages, and bring them back up again, even if it's supposed to be showing a newer version of the page. Here's a few suggestions that might do the trick:
A). If you're trying the website address as...
...then I would suggest you try it this way instead:
http://trainsite.8m.com//index.html
...or one of the following...
http://www.trainsite.8m.com//index.html
If one of the internal pages shows as an outdated page, try the same tricks, by adding a " www. " at the beginning, in place of the "http://".
B). If none of those bring up the correct latest version of the website, then try clicking your "reload" button a few times, or...
C). Completely shut down your internet software and/or computer, and restart, then try the website again, or...
D).
Find a way to get into your "temporary internet files" folder and delete
everything from it, except for cookies you want to keep.
COMPLAINT:-"The catalog pages take forever to open, or they time-out" REPLY:-If you're on dial-up, most pages should open within 20 seconds. A few categories with moderate graphics (such as "RARE & UNUSUAL" and "SIGNAL COMPANY PUBLICATIONS") may take a little longer to open. The "TOURIST BOOK" pages will take up to 3 and a half minutes each to open. If on dial-up, this is normal for .pdf format pages. If you wish to open several such pages, you may want to try the optional method of opening the catalog, as described in the "Catalog for dial-up users" section of the Index.
If you can't open a catalog page no matter what you do, make sure you have the free Adobe Acrobat Reader 4.0 software, or higher, installed on your computer. If you do, then it could be that the website is temporarily overloaded with traffic. Try back later and see what happens. Also make sure that your Acrobat Reader software is working properly. Do a Google search for a random .pdf document, and try to open a different .pdf document on the web.
If
all else fails, you may also order a hard-copy catalog via US mail for
$3, if desired. If you can't access a part of the catalog on this
site, let me
know. I will check the status and will report any known common
issues on the main Index when they arise.
COMPLAINT:-"When
I copy text from the website, and paste it into an e-mail I'm writing for
a potential order, no text appears!" REPLY:-If
the text you are copying is white text against a dark background, then
what is happening is you are pasting white text onto a white background
in your e-mail. It may look as if no text appears when you paste
it into your e-mail, but in reality, it is appearing, only you can't see
it. Some e-mail confirgurations will copy even the color of text
from a website, and since the color of certain text on the website is white,
it will appear white against the white background of your e-mail.
Simply highlight or "select all" of the text in the e-mail, and change
the font color to black. Problem solved. If copying text from
the catalog pages themselves, that should always appear normally (black).
COMPLAINT:-"The website looks too light. No text appears on parts of the Index!" REPLY:-If you didn't arrive here from a pass-through website (which I will discuss later), then it's a browser issue. I know that it affects Internet Explorer 4.0 and 4.01 in one way or another, and probably earlier versions as well. Upgrade to the latest free version of Internet Explorer (at least version 5.0), or Netscape Navigator (at least version 4.7), or higher of either one. That's all you need to do. It SHOULD fix the problem... Upgrades are available at the bottom of this page.
On about three of the web pages on the site (with exception of this one) for example, you should see a complex frameset against a black background, with multi-colored cells, and starfield cells. The text will appear as blue, white, and gray, in "Century Gothic" font. If you're seeing something different, such as a WHITE BACKGROUND in spots, click "re-load". If that doesn't solve it, it's probably a browser issue where you need to upgrade. As for this "Troubleshooting" page, you should be seeing blue text against a black background.
Pass-through
website are known to screw things up as well. Did you arrive here
from a search engine (?), or an e-mail link (?), and did they leave a frameset
running along the top of the browser window? CLOSE the frameset,
and make sure on the main Index that the site address reads as... http://trainsite.8m.com/
...If you see anything different, try the address the way it is supposed
to be.
COMPLAINT:-"The
site loads too slow!" REPLY:-Might
be a problem with your internet provider, or a slow connection, or slow
modem. You might want to consider upgrading to DSL, a Cable Modem,
etc. if you haven't already done so. Otherwise, you might want to
ditch Netscape Navigator if you're using that, and try using Internet Explorer
(5.0 or higher) instead, which I personally find to be faster. After
you've gone on-line, you can access the Internet with either one in most
cases, regardless of what Internet provider you have. I've noticed
the Index page seems to load kind of slow with Netscape, but there's no
need to wait for it to finish in order to click on the links. Even
with Netscape, all of the internal catalog pages should as usual.
If using an old computer, you might want to consider an upgrade to a faster
computer. Another cause for slow response time could be the website
server being temporarily jammed with traffic.
COMPLAINT:-"I
can't get in to the site sometimes."
REPLY:-Once
again, it could be a problem with your internet provider, or a slow connection,
or slow modem. The website server may be temporarily down or sluggish
at times also. Try again later before sending e-mail.
COMPLAINT:-"Some
graphics don't load." REPLY:-Click
"Reload". It could be a problem with your internet provider, or a
slow connection. Otherwise, it's another browser issue. Links
to upgrades are available at bottom of page.
COMPLAINT:-"The
text font style looks screwed-up." REPLY:-If
you don't have "Century Gothic" font installed as one of the text fonts
on your computer (most people should have it), your computer might display
another font in it's place. You should upgrade your fonts.
QUESTION:-"Why
is the text so small on the catalog pages?" REPLY:-The
catalog pages are opened with Acrobat Reader in your browser window.
Go to the Catalog Info
page to learn how to zoom-in and zoom-out on the text.
QUESTION:-"What
is the best screen resolution to view the site?" REPLY:-800
x 600, with "medium" text size setting in Internet Explorer. This
is the standard on which the website was created. It should display
fine with other resolutions, but may not look as good. How do you
change your screen resolution? You go to Start Menu / Control Panel
/ Display / Settings, and select 800x600 (or the next highest if you have
a very large monitor and can't go that low.
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